Finally some movement today.
Email from support at 8.30 this morning:
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Dear Customer,
Thank you for contacting DJI Support.
We are sorry to hear about your complaint regarding your DJI Repair case.
Unfortunately, we are experiencing a small delay at the receiving stage of the repair process. It will take a few days to register the receiving of your unit in the system. We recommend to keep an eye at the tracking page.
Please contact us again if you have any further questions.
Thank you for choosing DJI.
Best regards,
DJI Support EU
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Then at 8.50 this morning:
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Dear Customer,
Thank you for contacting DJI.
Your case has been escalated and we will be following up with you in the next two business days.
Thank you for your patience and understanding. If you have any questions, please feel free to contact us.
Best Regards,
DJI Support
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Then another email at 13:30
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Dear DJI User,
After testing and diagnosing your product, DJI will provide you with the free repair service. The repair is expected to be finished in 2 to 3 working days, then the product will be sent back to you. Thank you for choosing DJI.
Proforma Invoice
Customer: ****** Case No: CAS-665490-L7Q1J4
DJI Care Balance: Quotation Date: 2017/6/8
VAT-NO: Tax included: Yes
Ship To: ********* UNITED KINGDOM Zip Code:*********
Invoice To: ********* UNITED KINGDOM Zip Code:*********
Remark: Warranty unit, shell cracked
Item Quantity Unit Price(EUR) Total Nett(EUR)
Phantom 3 Upper Shell 1 2.48 2.48
Phantom 3 Lower Shell 1 7.44 7.44
Freight: 0.00
Total Amount: 9.92
Discount: -9.92
DJI Care deduction: 0.00
Sub Total Payment: 0.00
VAT(at 21%): 0.00
Grand Total Payment: 0