DJI Repair UK - stress crack - will update thread

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Just had my P3A picked up by UPS for (hopefully) warranty repair in the Netherlands.
Will update this thread with my experience here to help others in the UK.
Photo of the crack attached.
 

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Case details attached.
 

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UPS collection details attached, showing parcel collected today.
 

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UPS parcel now at Tamworth (near Birmingham)
 

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Drone now at Brussels, Belgium.
 

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Out for delivery today. So should be 2 days from pick up to delivery to DJI Netherlands.
 

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Now delivered back to DJI. Approx 44 hours door to door to deliver it back.
Still shows as 'to be received' on the DJI case status.
 

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After 24 hours with DJI, still showing 'to be received', Tweeted DJISupport

"@DJISupport Case# CAS-665490-L7Q1J4 UPS courier says was returned 2u yest morning but repair status is still "to be received"? Can u check?"

and got the reply:

"Hi, once the product is received, it may take a few days for unpacking, no worries, we will take care of it"

Which isn't particularly clear. UPS says they've received it, the DJI site says it's not been received, the above statement doesn't clarify.
 

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Tweeted DJISupport for a 3rd time today. Awaiting reply or change of case status.
 
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2 twitter replies today from DJI:

It takes a few business days to check in, please do not worry about it, we'll also keep an eye on it's progress.
It takes a few business days to update the info, since it's delivered on Friday, we have not checked it in due to weekend.

(no update on the case status though, it still shows "Please send back your product as soon as possible." despite UPS delivering it 4 days ago.)
 
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6 days since it arrived with them. Still no change of status.
Now posted on the official dji as well. Response from them on that forum:

It can take a few days to check in, and most Repair Centers do not tend to work on the weekends. I'll escalate this with the appropriate team to get you a better ETA on this, but you should be receiving a status update soon with minimal intervention. We'll help get this sorted for you.
 
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I just sent mine to the factory to get it fixed for the same reason :-/
 
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Strangely I sent my Goggles back for refund back to the Netherlands and Marlon signed for my item too 3 days ago. I'm still chasing my refund and yet all they have to do is open the box and check the contents. They need more trained staff.
 
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Finally some movement today.

Email from support at 8.30 this morning:

====================================
Dear Customer,

Thank you for contacting DJI Support.

We are sorry to hear about your complaint regarding your DJI Repair case.
Unfortunately, we are experiencing a small delay at the receiving stage of the repair process. It will take a few days to register the receiving of your unit in the system. We recommend to keep an eye at the tracking page.

Please contact us again if you have any further questions.

Thank you for choosing DJI.



Best regards,

DJI Support EU
====================================

Then at 8.50 this morning:

====================================
Dear Customer,

Thank you for contacting DJI.

Your case has been escalated and we will be following up with you in the next two business days.

Thank you for your patience and understanding. If you have any questions, please feel free to contact us.

Best Regards,

DJI Support
====================================

Then another email at 13:30
====================================
Dear DJI User,


After testing and diagnosing your product, DJI will provide you with the free repair service. The repair is expected to be finished in 2 to 3 working days, then the product will be sent back to you. Thank you for choosing DJI.


Proforma Invoice

Customer: ****** Case No: CAS-665490-L7Q1J4
DJI Care Balance: Quotation Date: 2017/6/8
VAT-NO: Tax included: Yes
Ship To: ********* UNITED KINGDOM Zip Code:*********
Invoice To: ********* UNITED KINGDOM Zip Code:*********
Remark: Warranty unit, shell cracked


Item Quantity Unit Price(EUR) Total Nett(EUR)
Phantom 3 Upper Shell 1 2.48 2.48
Phantom 3 Lower Shell 1 7.44 7.44
Freight: 0.00
Total Amount: 9.92
Discount: -9.92
DJI Care deduction: 0.00
Sub Total Payment: 0.00
VAT(at 21%): 0.00
Grand Total Payment: 0
 
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So it looks like they are replacing halves of the shell.
Which is fair enough.
I sort of hoped they might send me a new drone.
But since it works fine already (apart from the shell crack) then doesn't really matter.
 
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Attached case status showing now under repair since yesterday afternoon.
 

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Still showing under repair 2 working days later.

Noticed a little drop down arrow next to the repair status graphic. Clicking on this shows a sub-status 'conducting flight tests'.

To summarise so far: UPS picked up my P3A 12 days ago, delivered it in 44 hours, sat with DJI for nearly a week before any change in status. Several messages sent by me via DJI forum and twitter may or may not have led to them starting the repair process.
 

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Now moved on from 'conducting flight tests' to sub-status "Conducting Quality Assurance".
 

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A few hours later, now showing 'Shipping Preparation'.
 

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Serioisly? Hopefully you aren't doing all this checking on the bosses time LOL.... I bet you when it comes back the gimble clamp will be in the bottom of the box somewhere, it's a DJI service trademark...
 

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