Wow so bad working with them...Total ******** response from them as always...My fan stopped working, they are telling me it was unrepairable so they send me a broken refurb. They did say I can have my original back but it won't be repaired...for 11 days I followed the progress that said it was evaluated, repaired, tested and all they did was drop a dud in the box to me. Now they want me to return the DUD for another roll of the dice so Im 3-4 weeks without a bird. Asked about them sending the replacement first , oh no they don't do that. Do I'll be 9 weeks waiting for another possible dud to come back. FIrst repair experience and the WORST. All I needed was a new fan at the least, a new gimbal camera at worst. Instead they send me someone elses REJECT!