Anyone who's been here for a few months knows this - or soon will.
For entertainment while you wait it out, this is sort of interesting reading:
BBB Accredited Business Review for DJI Service, LLC.
It would be interesting to see what their A- score would be like if DJI wasn't a paying BBB member. Probably get changed to an F with 257 complaints shown.
I would like to know what the actual quality control issues and returns are with them. I was 1 good out of 3 units bought so 66.6% were bad for me in P4 era and returned. Q.C. isn't high on their list, but marketing is and often way ahead of any expected delivery dates. I'm not a fan of their refurb unit in lieu of fixing policy either. No doubt my tilted sensors were put in the refurb sales as the dealer took no info on why the return nor cared, just listed as "Defective merchandise" which I suspect the DJI tech never looked at nor fixed, just sell it or furnish it as a refurb.
Good luck on the service and be patient. Could be a while...