I'm new to the site - first post. I searched the threads so hope this isn't a duplicate.
I have a P3 Standard and am no longer able to download the flight videos captured by my drone. I power up the controller and the drone, plug the cable between the drone and my laptop (USB) and my computer doesn't recognize the hardware as a folder. Instead it recognizes it as "USB Serial Device (COM5)". Therefore I can't see a windows explorer folder to download or delete the files. So I've filled up the SD card and now can only delete files via the iPhone app.
Not sure if it's relevant but I have just updated to the newest firmware (as of July 12, 2017) and the update was successful. I'm using Windows 10 O/S, and all updates are current on it as well.
Any ideas on how to get my computer to recognize the hardware correctly?
I have a P3 Standard and am no longer able to download the flight videos captured by my drone. I power up the controller and the drone, plug the cable between the drone and my laptop (USB) and my computer doesn't recognize the hardware as a folder. Instead it recognizes it as "USB Serial Device (COM5)". Therefore I can't see a windows explorer folder to download or delete the files. So I've filled up the SD card and now can only delete files via the iPhone app.
Not sure if it's relevant but I have just updated to the newest firmware (as of July 12, 2017) and the update was successful. I'm using Windows 10 O/S, and all updates are current on it as well.
Any ideas on how to get my computer to recognize the hardware correctly?