If you're thinking of buying directly from our online store...think again!
Unless this is the version of "FUTURE OF POSSIBLE" you had in mind...
When your product arrives at your shipping address if there is anything wrong with it (such as the battery is DOA - true story...) we normally do not trust you, our beloved customer, to tell us the truth! So we require you to go through a soul-destroying process to prove to us that our product is faulty.
When you are feeling so disheartened by our disrespectful practices that you could cry, we then make you wait for multiple days (somewhere between 5-7 working days) for us to ensure the product is not working (despite requiring you to prove your purchase in multiple ways and send us a video of the non-functioning battery prior to opening a service required support case, and the test requires less than a minute...it's dead...charge it...it's dead...it's dead.).
We do not ever think through the fact that there is ABSOLUTELY NOTHING to be gained by the customer who has just unboxed their new drone in faking a DOA battery. All they get is hours of frustrating "communication" with disempowered support staff who cannot truly solve the problem that DJI has created and handed to their clients, free of charge!
If you're looking for a truly frustrating experience, you've come to the right place!
If you expected functioning products, swift problem solving and even a modicum of trust and respect then we suggest you look elsewhere.
DJI - The Future of Possible
I give you full permission to use this wherever you see fit...or you could write back to me and solve this problem swiftly and to my satisfaction.