I decided to go all out with my first drone and purchase a DJI Phantom 4 Pro v2. Received it last Friday, what an incredible device.
However, I believe it has a bug and would appreciate your feedback/opinions.
In camera mode only, the images are very washed out (over exposed), videos and snapshots taken in video mode are great. The camera mode and ISO setting are both set to Auto. I found if I set the EV to -2.3 the image is more correctly exposed.
After much frustration from calling DJI support, I came here. Even though the symptoms were different, in some posts of washed out images, there was the suggestion to turn off the "Mechanical Shutter". Sure enough that solved my issue.
Knowing this, I can easily repeat the problem. Mechanical shutter on = washed out image, mechanical shutter off = great image. Strange that the exif metadata for the two images is identical.
My dilemma is what to do about it. Is it important? I seam to remember that a Mechanical Shutter was a selling point. I'm not even sure how a camera with a mechanical shutter can take a picture with the shutter turned off.
Should I return the Phantom 4, defective to the retailer (B&H Photo)? I believe I have to pay the return shipping, but would probably get a new Phantom 4 as a replacement. Or should I deal with DJI's warranty service. Again the Phantom 4 is only 5 days old.
Thanks for your suggestions,
Dennis
However, I believe it has a bug and would appreciate your feedback/opinions.
In camera mode only, the images are very washed out (over exposed), videos and snapshots taken in video mode are great. The camera mode and ISO setting are both set to Auto. I found if I set the EV to -2.3 the image is more correctly exposed.
After much frustration from calling DJI support, I came here. Even though the symptoms were different, in some posts of washed out images, there was the suggestion to turn off the "Mechanical Shutter". Sure enough that solved my issue.
Knowing this, I can easily repeat the problem. Mechanical shutter on = washed out image, mechanical shutter off = great image. Strange that the exif metadata for the two images is identical.
My dilemma is what to do about it. Is it important? I seam to remember that a Mechanical Shutter was a selling point. I'm not even sure how a camera with a mechanical shutter can take a picture with the shutter turned off.
Should I return the Phantom 4, defective to the retailer (B&H Photo)? I believe I have to pay the return shipping, but would probably get a new Phantom 4 as a replacement. Or should I deal with DJI's warranty service. Again the Phantom 4 is only 5 days old.
Thanks for your suggestions,
Dennis