As I previously posted not receiving a shipping label for 10 days I did after more phone calls and emails finally get my label. Sent unit off they got it last week but did not acknowledge receipt. Called today and they finally acknowledged its receipt. Asked when the replacement unit would be shipped as they have previously said it would ship right away, was told that would be up to the logistics Dept.. asked to be transferred to them, was told logistics do not have a phone? Later got email that they put my controller into repair que and gave me tracking number. They tricked me into believing they actually were going to replace. Slick operators perhaps controller will be here by Xmas