OldFlyer said:
Rotorpixel, I think you've done a wonderful job developing this gimbal ! I judy joined this forum
However, regarding fairness and the list, It was never clear to me that "the list" was to determine pre-order position . I've been observing this forum and the comments on your U-tube channel from the beginning and l I've never seen anything written down about the list being for pre-orders. This is what you said in your blurb on the gimbal on U-tube, "If you'd like to be added to our notification list for updates on product development, please leave a comment asking to be added. " . It doesn't say anything about pre-orders.
I did join the list eventually, I think, by sending an email via your contact section and did buy a gimbal on the first day.
I apologize if you feel mislead - we are doing the best we can, and are trying to be as fair to everyone as possible. If you have an idea that pleases more people, I'm all ears.
The problem is that literally *hundreds* of people have all placed orders within minutes/seconds of each other after pre-orders opened. So, a few minutes separate people who are going to get units shipped out next week, and those having to wait multiple weeks. For someone who expressed interest months ago to have to wait so much longer than someone who is just seeing the product for the first time, is not fair, in our opinion.
Can anyone back me up here? Is this the right way to deal with orders? Does anyone have a better suggestion? I should point out that doing this is creating quite a bit of extra work for us, so this is purely to try to keep everyone happy...
gfredrone said:
We have ALL been patiently waiting.
So for someone like me who was interested from day one but didn't email you or PM you about said interest gets the shaft even though I was probably of the first one hundred orders and clicking refresh on your site for days to see if the order link was live.
Yeah, just got my Amex statement too.
I believe several of us were also asking about getting on the list but received no response. Not cool, the orders should be sent out on a first come first serve basis with maybe a small exception for those who helped with design concept ideas.
Not a happy consutomer after reading that post! Does my email I sent through your website asking you to notify my when the order link goes live count for being in the grocery line? Felling like I just slipped on a banana peal while trying to make it back the the checkout line.
I'm very sorry for the lack of response to your notification list request... emails, youtube comments, testing, sourcing, and manufacturing have been impossible to keep on top of simultaneously. However, we still have your request on record, so your place in the notification list is based on when you sent the request. You haven't lost your spot in the line-up.
I know that you have all been very patiently waiting, but some people made the decision to contact us sooner than others, so I think that is a pretty good metric for determining when shipments should go out. We're talking about the first indication that a customer had intent to purchase.
And, I'm sure that there have been plenty of people that have remained silent, observing from the sidelines until the pre-orders opened up... but it should've been pretty clear that we were compiling a list, so if they were interested, then they should have said something to us via youtube or email. We're trying to be as fair as possible here. I think that no matter what, we're going to upset someone, though!
Keri