Phantom 4 video choppy/not playing when played on PC & Chromebook

brokenprops115 · Jan 3, 2018

Hi,
I currently own a Phantom 4 Advanced. Whenever I view the video files on my mobile device (iPhone 6) the video is amazingly smooth. Also, the video is perfectly smooth on a MacBook Pro. When I transfer the files to my PC from the Micro SD card, the video becomes terribly choppy and useless. This also happens even more severely with my Chromebook. I have downloaded and used tons of software (VLC 32 bit and 64 bit, RealPlayer, Windows Live Movie Maker, Windows Media Player). Is the problem my PC? Is there a free software I can download to fix this?

Thanks,

Hshen · Jan 3, 2018

Did you record in 4K? maybe is your PC or Chromebook graphics card don't support 4K.

Meta4 · Jan 3, 2018

brokenprops115 said:
Is the problem my PC?

Yes

brokenprops115 said:
Is there a free software I can download to fix this?

No

bad karma · Jan 4, 2018

brokenprops115 said:
Hi,
I currently own a Phantom 4 Advanced. Whenever I view the video files on my mobile device (iPhone 6) the video is amazingly smooth. Also, the video is perfectly smooth on a MacBook Pro. When I transfer the files to my PC from the Micro SD card, the video becomes terribly choppy and useless. This also happens even more severely with my Chromebook. I have downloaded and used tons of software (VLC 32 bit and 64 bit, RealPlayer, Windows Live Movie Maker, Windows Media Player). Is the problem my PC? Is there a free software I can download to fix this?

Thanks,

Money. Do you haz it?

brokenprops115 · Jan 4, 2018

Hshen said:
Did you record in 4K? maybe is your PC or Chromebook graphics card don't support 4K.

True, my PC is very old and my Chromebook has a tiny operating system. How would I check what my graphics card does support?

Hshen · Jan 4, 2018

brokenprops115 said:
True, my PC is very old and my Chromebook has a tiny operating system. How would I check what my graphics card does support?

Most probably is your graphics card was unable to support the 4K. I faced a similar issue with my old laptop. Edit and rendered 1080p is fine but not 4K, you'll get green screen and glitch.

Samuraiz · Jan 6, 2018

you answered you own question. Mac Book pro has sufficient horse power, you PC and Chrome book does not. Using an editor in your Mac Book render out a 720p version of your video. this may play on your PC and CB.