I am certain that you are going to get a replacement as long as you press it, DJI does not want to have it get out that their drones can easily catch fire. If people start thinking of these like the hover boards, DJI will lose a lot of sales. Make sure you tell them the whole story and you should be good. Please post an update when you get this all sorted out.Assumed exactly that. Looking more for any experiences like mine or similar. A situation where the unit was opened for a reason and then closed back up. DJI has clear nomenclature on the warranty that states no tampering with the drone or the warranty is void.
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I was wondering the same, why would one attempt to take it apart rather than just extinguish the fire. This is the first I've read about this and only hope no one else has similar issues.Why would you open the shell? Seems like you should've just tossed the whole thing outside and put out the fire which an extinguisher.
Happened so quick. The puff was larger than the drone but three seconds later, it was a small fire that looked to be the battery.
Still in fire inside (battery is out) so they start to be harsh with it and I stepped in with torque drivers and help get it apart.
I agree with this. I would have done a video of the event andThe last thing that I would have done it to attempt to open a phantom while it was smouldering. It's ruined anyway; I would have got it outside safely and let it burn itself out and then send it back to DJI and let them investigate. I'm with others on the cynical route. Sorry.