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P2 with 3D Gimbal crash -damaged gimbal

Discussion in 'General Discussion' started by greytail, Apr 26, 2014.

  1. greytail

    Mar 7, 2014
    Likes Received:
    What recourse do I have after a crash and obvious repairs? Bought a new P2 with the new 3D gimbal, a TX and RX etc. Can one claim on any insurance such as the camera equipment insurance I have on my film gear? I am a wedding videographer and my insurance paid when I lost a lens on a job. Or how about the Amex insurance you get when you purchase using the card? I understand there are no parts available for things like a bent bottom plate on the latest 3 way gimbal and my TX is up a tree somewhere...can't find it. The actual copter is in one piece. Just got the system less than a week ago. Had been flying it fine without the extras. Do I have to go through the dealer or do I pack up the gimbal and send it off to DJI? Just wondering what the after crash procedures are and what might work.
  2. Pull_Up

    Nov 5, 2013
    Likes Received:
    South Oxfordshire, UK
    I would say it depends why the crash happened. If it's user error, it's between you and your insurance if any - contact them all and see if any will accept an "accidental damage" claim - otherwise contact your nearest DJI service centre direct for repair service (USA, Europe or China - see DJI website). By user error I mean things like no or improper compass calibration, descending into own propwash (settling with power), reckless flying etc.

    If it's something fairly obviously systems-related like sudden total loss of power then your video showing that should be fairly good evidence you need a replacement under warranty if the camera was rolling...
  3. Justgregg

    Mar 14, 2014
    Likes Received:
    Denver Colorado
    Hmmm let me quess....you were flying just fine...then it fell out of the sky like a rock! Right! Good luck with DJI service!
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