- Joined
- Nov 14, 2017
- Messages
- 2
- Reaction score
- 6
- Age
- 67
I just retired November 1st. I am taking a much needed and long vacation before I settle in at home. I am now in Bogota Colombia and heart broken. I sit here in the middle of the Andes Mountains and my drone is out of commission. I got it out of the case yesterday after we arrived and put the batteries on the charger. This morning when I did a pre-flight check I saw I needed a firmware update. The drone (Phantom 3 Pro) seemed to update ok but 1/2 way through the controller update it froze up. In subsequent attempts to complete the update I get error messages. I called the DJI customer service line 2 times today. Both techs had me do the exact same things to try getting it going to no avail. They said I would need to send it back to be repaired. Well since I am traveling the next couple months and I desperately want to use the drone, I thought my best bet is to see if I can find a repair center in my next stop. That would be Brisbane December 8th. I am going to see if I can find something here in Colombia the next week but figured my best chance was in Brisbane.
Of course any tips on trying to get this firmware update in the controller would be appreciated. But looking for contact info for a service center.
Of course any tips on trying to get this firmware update in the controller would be appreciated. But looking for contact info for a service center.