No, they stopped talking to me about it. So I ended up filing a paypal claim to refund for the entire package, extra battery and DJI care warranty I took out.
I see they cancelled the order of the battery but I haven't see the refund yet, I see a credit for the DJI care but nothing on the aircraft yet. I think they are still dinking around with not wanting to take that back for refund.
In our support group, if the customer has a DOA or failure of hardware in the first 30 days we issue an MRA for overnight replacement of the part period no questions ask. They have a PO on file or put one on file so if the bad part is not returned in 30 days they get charged.