Funny, I just looked at their return policy just to see if it's worth returning and buying again. 7 days to return an item. Heck I didn't even receive it within 7 days from ordering. Oh well, guess you all knew DJI was not concerned about their customers. When I did my research for my first drone, it seemed clear that the Phantom was a good one. I'm happy with product thus far so I'm not complaining about it.
I'll follow up with their customer service to try and get the credit, but I won't hold my breath. Hard to contact them as they don't answer phones, and the chat people won't discuss. Email is only option, and IF they reply, I get bad news just like what they replied in the quote above.
Thank you!