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yariv said:To elaborate on Amits email and answer the open questions.
The bug we have found was related to the internal memory on board the Flytrex Live - on certain occasions and under certain internal conditions, the Live would halt upon filling up the internal memory. We have identified the cause and fixed this bug.
Yes, the Live records all your full flights to an on board memory, so even if the connection is lost mid-air, you can still download your full missions after landing
We planned to ship the Live mission downloader software a few days ago, but were set back due to this rare bug we wanted fixed asap. So expect a mission downloader very soon (=a few days days) .
Regarding dropped packets over the air - unfortunately, this is due to coverage problems.
We've seen many long flights that were fully covered by the Live, not a single packet dropped. But we've also seen missions that were almost null, with high packet loss. We have learned a lot from both cases.
We are now working on redundant encoded transmissions, which will minimize packet loss while keeping the used bandwidth to a minimum. This will take about a week or two to ship out as a new firmware.
The Live is a cutting edge device, with Firmware over the air, automatic detection of the attached GPS protocol, as well as a quad band antenna capable of handling most GSM networks all over the world.
Our mission is to make sure you guys are happy using it, and we are working on it day and night
Hope this answers your questions,
Yariv from Flytrex.
Yariv: Thank you for the transparency. I know others here appreciate it as much as I do. We need more of that. I think many of us here are early adopters and we understand there are risks when purchasing a new product from a small company. That being said, when Flytrex went from having a very successful data logger to a near real time tracker the expectations increased significantly. Many of us would like to use it for live tracking and recovery if necessary. We expect it to fully replace all the Core 2 functionality with live tracking. We understand a few bumps in the road but we lose trust when there is little or no response, support or transparency.
I personally would like to have some guarantee of satisfaction for what has been in my experience an unfinished product not fully tested in the US. Perhaps something like a 180 day money back satisfaction guarantee for everyone that purchased the Flytrex Live in its first 6 months. Such a statement from Flytrex would go a long way in returning my trust.