new battery

Joined
Sep 15, 2017
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shropshire U.K.
Hi All
I have just received another battery and I have fully charged it with no problems.But when I put it into the drone and power everything up and click on 'start flight' on the go4 it the shows 'overall status'....'battery authentication failed'....How do I cure this problem ?? Any help will be very much appreciated
 
Is it a genuine DJI battery.
If so send it back under warranty.
I said it was a new battery BUT I should have said that it was a battery that I got from another person that may have used it on their drone before they sold the drone..It came it a dji box that has all the relevant serial number and looks to be genuine...
 
Maybe the battery firmware is corrupted? Not sure what you can do about that except send it back to DJI...
 

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