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  1. h-gvtrucker

    Joined:
    Sep 15, 2017
    Messages:
    14
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    Location:
    shropshire U.K.
    Hi All
    I have just received another battery and I have fully charged it with no problems.But when I put it into the drone and power everything up and click on 'start flight' on the go4 it the shows 'overall status'....'battery authentication failed'....How do I cure this problem ?? Any help will be very much appreciated
     
  2. Phill2

    Joined:
    Dec 4, 2015
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    Location:
    Yeppoon QLD Australia
    Is it a genuine DJI battery.
    If so send it back under warranty.
     
  3. h-gvtrucker

    Joined:
    Sep 15, 2017
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    Location:
    shropshire U.K.
    I said it was a new battery BUT I should have said that it was a battery that I got from another person that may have used it on their drone before they sold the drone..It came it a dji box that has all the relevant serial number and looks to be genuine...
     
  4. Techcop50

    Joined:
    Sep 25, 2015
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    Location:
    Aiken, SC, USA
    Maybe the battery firmware is corrupted? Not sure what you can do about that except send it back to DJI...
     
  5. RunningWithScissors

    Joined:
    Aug 19, 2017
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    Location:
    New York
    Does the battery have the word "Phantom" printed on one of the widest sides?
     
    Loz likes this.
  6. Loz

    Loz

    Joined:
    Jun 26, 2016
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    Location:
    Melbourne, Australia
    Yes agree a picture with wide and narrow text may help identify if it’s OEM
     
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