new battery

Joined
Sep 15, 2017
Messages
14
Likes
8
Age
58
Location
shropshire U.K.
#1
Hi All
I have just received another battery and I have fully charged it with no problems.But when I put it into the drone and power everything up and click on 'start flight' on the go4 it the shows 'overall status'....'battery authentication failed'....How do I cure this problem ?? Any help will be very much appreciated
 
Joined
Sep 15, 2017
Messages
14
Likes
8
Age
58
Location
shropshire U.K.
#3
Is it a genuine DJI battery.
If so send it back under warranty.
I said it was a new battery BUT I should have said that it was a battery that I got from another person that may have used it on their drone before they sold the drone..It came it a dji box that has all the relevant serial number and looks to be genuine...
 

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