DJI customer support just sucks... can't wait for Samsung to make drones.

[fastfed]

DJI is holding my drone hostage. I send it in for a minor repair to the gimbal. They told me the shell needed to be replaced invoice total $212 (for a grass stain). I told them the shell is fine please fix the gimbal and thats it. I got a reply that they just said no, all or nothing. I said ok don't do nothing send it back. I'm not paying for them to fix something that isn't broke just because the bill would be too low. Its been 4 weeks and they have not shipped it, when I call support I get the same out sorced reply "ah eum please hold, ah yeah this is still in waiting for payment please hi, I'll uh send a note, ahh thank you thank you thank you "
No repair has been done and they just are not going to send it back, I have no idea what to do now. I can only write and warn eveyone I can not to send your drone to DJI. The gimbal the problem right out of the box, should have been a straight warrenty repair but they have to make their money somehow.

holy crap, really?

 

[jeast]

Really, I've started recording all of their support personal calls. This is going to make a great youtube clip. I read the same responce everytime each time by a bigger idiot. I told one guy each and every line he will be giving me right in the begining then waited to go throung the "hold on" " be right back" "do you have your rma number" then he said word for word what I said he would say about it being exculated and he will send a note to the team.

 

[Numone]

Samsung CS in the UK is an utter joke. If you ever actually get through to them, they don't have a clue what they're talking about and try everything they can to get out of doing anything.

 

[tcope]

Really, I've started recording all of their support personal calls. This is going to make a great youtube clip. I read the same responce everytime each time by a bigger idiot. I told one guy each and every line he will be giving me right in the begining then waited to go throung the "hold on" " be right back" "do you have your rma number" then he said word for word what I said he would say about it being exculated and he will send a note to the team.

My conversation with them went like this :

I'm sorry replacement of stickers is excluded in the warranty as a non flight item.

Where does it say that.

It doesn't.

Seriously, they just flat out lie and don't care about it.

I was thinking about this today. I wonder if DJI sells the Phantom for their cost and than only makes money from sales of batteries. They have a good product at a low price bit everyone knows that their service is some of the worst ever. It's really to the point that they are liable for a ton of stuff that they simply refuse to honor.

 

[RJ_Make]

Don't wait for Samsung, you can pick up an X-Star Premium from a company with what seems like (only one interaction with them so far and it was fantastic) great customer service.

 

[Wmich06]

Great i have one with an open case currently and i was going to ship it to DJI tomorrow, now im worried. Have a cracked shell