DJI is holding my drone hostage. I send it in for a minor repair to the gimbal. They told me the shell needed to be replaced invoice total $212 (for a grass stain). I told them the shell is fine please fix the gimbal and thats it. I got a reply that they just said no, all or nothing. I said ok don't do nothing send it back. I'm not paying for them to fix something that isn't broke just because the bill would be too low. Its been 4 weeks and they have not shipped it, when I call support I get the same out sorced reply "ah eum please hold, ah yeah this is still in waiting for payment please hi, I'll uh send a note, ahh thank you thank you thank you "
No repair has been done and they just are not going to send it back, I have no idea what to do now. I can only write and warn eveyone I can not to send your drone to DJI. The gimbal the problem right out of the box, should have been a straight warrenty repair but they have to make their money somehow.
holy crap, really?