Anyone who has had the misfortune of dealing with poor DJI service should start a DJI complaint section on "Customer Service Scorecard" to let others know. Maybe it will help, or at least vent a bit. I haven't had an issue yet as I just replace it at Best Buy when bad (Twice!) so I have less info on contact with them which I know would be slow with their current RMA process and and 'required shipping' since DJI in Los Angeles hides behind a locked gate.
Submit a new listing
Sort of surprised they are not on it yet. This poor guy ( Dealer Warranty RMA ) has been without the Phantom for three months as it seems they lost it and now their own people on their own DJI forum will not respond back to him regarding them losing it. Another in the same thread took 5 months to get back.
It is interesting to read some 'Scorecard' stories though. Canon camera seems to have gotten better over the years against Nikon or Sony which are pretty poorly rated. I worked retail selling them and the scoring runs pretty much true to what we found in retail too. Nikon shut down small repair centers and quit selling parts to individuals a few years back which hurts the brand overall when you lose a battery door in Alaska and have to send it in for $200 flat-rate repair.
Example of Canon vs. Sony (or Nikon which is about the same): Canon vs Sony
DJI needs to up their repair and service plan, imho. Just have some parts person who can ship out a piece if out of warranty, or at least be able to find the repair order on site. Okay, they need a Walk-in service center too, and not hiding behind a locked gate that requires a $45 UPS shipping fee to cross in a few days, along with a prior RMA that takes a few days both.
Submit a new listing
Sort of surprised they are not on it yet. This poor guy ( Dealer Warranty RMA ) has been without the Phantom for three months as it seems they lost it and now their own people on their own DJI forum will not respond back to him regarding them losing it. Another in the same thread took 5 months to get back.
It is interesting to read some 'Scorecard' stories though. Canon camera seems to have gotten better over the years against Nikon or Sony which are pretty poorly rated. I worked retail selling them and the scoring runs pretty much true to what we found in retail too. Nikon shut down small repair centers and quit selling parts to individuals a few years back which hurts the brand overall when you lose a battery door in Alaska and have to send it in for $200 flat-rate repair.
Example of Canon vs. Sony (or Nikon which is about the same): Canon vs Sony
DJI needs to up their repair and service plan, imho. Just have some parts person who can ship out a piece if out of warranty, or at least be able to find the repair order on site. Okay, they need a Walk-in service center too, and not hiding behind a locked gate that requires a $45 UPS shipping fee to cross in a few days, along with a prior RMA that takes a few days both.