I contacted DJI today after work. They claim they are a reseller for DJI and will pay the shipping back if not working or damaged. The jury is still out for me....not sure I want that headache.....
Hello, Michael. What can I do for you today?
I was thinking of buying a drone from TopTom and wondering if they are a DJI authorized dealer they are in China
Alright. Upon checking from
http://www.dji.com/where-to-buy they are an authorized reseller for DJI.
I was worried that I would get a refurbished or clone of a P3 SE
There’s nothing to worry as we have specific products offered under Refurbished units.
For the Phantom 3 SE, we do not have any refurbished units.
Oh ok and if it comes to me damaged in shipping can I call you guys or deal with them regarding the return
I have heard they don't return messages, that's very bad customer service
If it's damaged you can return it within 7 days from the date you have received it.
but I would have to pay the shipping back to China or can I take it to DJI here is the states
Also Would your store match that price and I'll buy it from U? They are selling the P3 SE for $509 US
Shipping cost will be covered by DJI and I apologize, but we do not match the prices of third party dealers.
but it’s safe to buy from them???
Yes, Michael. The warranty is still covered by DJI if it's purchased from an authorized reseller.