Just got this email from DJI which answers some of the open questions on this forum:
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Dear DJI Customer,
Thank you for choosing to fly with DJI.
We are thrilled that you will be receiving your Phantom 3 soon. With your new Phantom's unparalleled camera quality and flight experience, you will soon be creating stunning aerial images and videos.
We also have some important updates regarding your Phantom 3:
24/7 Customer Service
DJI is happy to announce
24/7 technical support for all Phantom 3 customers. If you have any questions or concerns about your Phantom 3, please contact DJI anytime starting at
6:00 pm, April 28, 2015 (GMT+8).
You can reach the technical support team by:
1. Live Chat: Visit
http://www.dji.com/product/phantom-3/ and click on
“Live Chat”
2. E-mail: [email protected]
3. A DJI regional office during local working hours:
•
North America: Call
+1 (818) 235-0789, Mon-Fri 9:00am - 5:00pm PST, or e-mail
[email protected]
•
EU Member Countries: Call
+49 (0) 9747-9304200, Mon-Fri 9:00am - 5:00pmCentral European time, or e-mail
[email protected]
•
Japan: E-mail
[email protected].
iOS Pilot App
The Phantom 3 compatible version the DJI Pilot app for iOS will be available on the App Store within one week. After downloading the new DJI Pilot app, you must
update the firmware of your Phantom 3 before it can be used.
Without both updates, the iOS version of the DJI Pilot app will not work with your Phantom 3.
For full instructions on updating your firmware, please download the “
How to Update the Firmware” document at
http://www.dji.com/product/phantom-3/download/.
The Android version will be available on
April 30.
Orders with an Extra Battery
If you ordered an Extra Battery with your Phantom 3, this will be shipped separately at a later date in May. We apologize for any inconvenience.
Thank you,
DJI