Activating the dji goggles.

sparky1111 · May 22, 2017

I have the P4 with hdmi module installed but can't activate the goggles.
Dji have said to use the hdmi cable but that don't work. Their live support is useless as I've been on a chat for an hour and I keep being told to wait a minute with no joy

sparky1111 · May 22, 2017

The final result was "sorry I'm not familiar with the goggles". Ridiculous

msinger · May 22, 2017

Know anyone that has a Mavic?

DJI Goggles arrived but wont activate on P4 - Activated now by using a Mavic

sparky1111 · May 22, 2017

sparky1111 · May 22, 2017

Is there any other option? I've tried another pc, disabled firewall/antivirus. I've spoke to support but every person on their support has a different opinion.

msinger · May 22, 2017

Try these suggestions.

sparky1111 · May 22, 2017

Thanks but none of that worked.

msinger · May 22, 2017

If nobody gets back to you before tomorrow, I'll try activating mine with a Phantom 4 when they arrive.

sparky1111 · May 22, 2017

Gutted

sparky1111 · May 22, 2017

msinger said:
If nobody gets back to you before tomorrow, I'll try activating mine with a Phantom 4 when they arrive.

Cheers msinger,

I'm very tech switched on (at least I thought) but I've spent 8hrs exploring all options.
I've left a comprehensive report to dji tech support.
The goggles show up on dji assistant as mavic pro glass and when I click on it it shows me the firmware revisions (3 of).
I have latest firmware.
Dji support said to activate it via hdmi (which I tried and didn't work) I said to the support rep how will a hdmi cable activate when there is no data comms in the cable, the response was a pause for 15 minutes which eventually said "I'm not familiar with the goggles".
I'm seriously losing it with them.

By the way here's a good tip for you all with goggles. Be careful when you push the goggles back into the box as the top layer is rough enough to tear the grey material covering the headband (cheap and weak material).
Overall I'm a gnats bol**** away from jacking in the hobby after realising how terrible their support us and quality control procedure.

sparky1111 · May 22, 2017

Just an update before I go to bed.
After extensive research it's still not working and it looks like I'm not the only person according to other forums.
Keep me posted pls.

Frostywinter · May 22, 2017

I had to use a friend's Mavic to get my DJI Goggles activated for use in my P4, dji support were no use during this process either.

sparky1111 · May 23, 2017

Update this morning after techie support online last night whom advised me to call technical support this morning. I've just come off the phone from technical support and they told me to send an email as they don't understand the goggles.

Frostywinter · May 23, 2017

Yeah that's why they told me to do also, so I send the email and about 24 hrs later got a lame response from them telling me to try another cable and a different computer, which of course didn't work. If you have access to a mavic activate the goggles from it.

sparky1111 · May 23, 2017

Frostywinter said:
Yeah that's why they told me to do also, so I send the email and about 24 hrs later got a lame response from them telling me to try another cable and a different computer, which of course didn't work. If you have access to a mavic activate the goggles from it.

Dont have access to Mavic so stuck.

GordonHo · May 23, 2017

try installing the dji assistant from DJI - Weltmarkführer im Bereich Kameradrohnen und Luftbildfotografie
its gersion 1.1.1 currently. worked for me then - got a different (older) version of the assistant software from the phantom 4 download page

msinger · May 23, 2017

These activation instructions should work:
HOW TO: Activate the DJI Goggles with the DJI Assistant 2 app

Jason Cole · May 28, 2017

sparky1111 said:
Just an update before I go to bed.
After extensive research it's still not working and it looks like I'm not the only person according to other forums.
Keep me posted pls.

I have the same issue with my goggles and p4pro, did you end up working it out?

msinger · May 28, 2017

@Jason Cole, did you try my instructions here?

Jason Cole · May 28, 2017

Worked great, thanks so much

It seems the issue was the DJI Assistant, the link you sent me had a newer version than the DJI site (well as of yesterday). There was also an issue where it would not let me log in, i reset my password to the same password again then it let me login and the app came up as DJI Goggles too. Its bizarre though how they don't have a diopter in the goggles for people that wear glasses like me. The screen is so close that my current glasses aren't sharp. They are 95% ok but that last 5% wrecks the whole experience. Will get a set of reading glasses today. Big booboo from DJI though.... it seems like such an obvious inclusion..... do they not do any beta / testing testing with people over 30 or with people that wear glasses?????