Westland:
I think you made a good point and I can certainly understand the pressure and insecurity the staff might be under. Assumingly upper management is not doing much to release some of the pressure. And here is my point of critique:
Given the company is overrun with success much larger then they anticipated, that creates problems AND opportunity. If their business modell was based on much lower numbers, a larger scale of sales will expand the profit margin to an even larger extent. But this windfall create also opportunity to add more and appropiate (real bilingual)staff. Yes, that might mean to import some talent that would be more expensive than local help.
If a company decides to go after international markets, they can't be surprised by the fact that these markets needs support and service in their language!
We could all take some semester of Chinese to help out. Unfortunately all the extra money, now in the hands of the manufacturer, comes from us, so we can't afford these language lessons. Again, I feel for the worker who have to deal with the number of complains and issues. But as a businessman myself, serving markets in other than my own languages, I don't have much sympathy for the leaders at DJI who are letting these things happen. Just my $0.02.
I think you made a good point and I can certainly understand the pressure and insecurity the staff might be under. Assumingly upper management is not doing much to release some of the pressure. And here is my point of critique:
Given the company is overrun with success much larger then they anticipated, that creates problems AND opportunity. If their business modell was based on much lower numbers, a larger scale of sales will expand the profit margin to an even larger extent. But this windfall create also opportunity to add more and appropiate (real bilingual)staff. Yes, that might mean to import some talent that would be more expensive than local help.
If a company decides to go after international markets, they can't be surprised by the fact that these markets needs support and service in their language!
We could all take some semester of Chinese to help out. Unfortunately all the extra money, now in the hands of the manufacturer, comes from us, so we can't afford these language lessons. Again, I feel for the worker who have to deal with the number of complains and issues. But as a businessman myself, serving markets in other than my own languages, I don't have much sympathy for the leaders at DJI who are letting these things happen. Just my $0.02.
