Be sure you extract the bin file to the root directory of he SD card and then it will work as advertised. Read the DJI instruction for carefully for updating the firmware. After the firmware is updated, you will need to do a IMU Calibration and Gimbal calibration. These are well documented on You Tube and the DJI website. After you go through these processes, get back if you are still having issues.
This is assuming you have not updated the firmware or checked to see if it was updated when you received the Phantom.