Mines is on on the way back to me from Heliguy with a new shell, they had it for a week so happy with that. I did buy it from them so I would agree there only dealing with there own customers. I put it in my RMA I also had the problem with the gimbal not staying level when yawing. It can go off left or right and move around. They said that they fixed it with the level control in the app. I tried that myself with no luck as well as all the calibrations. I told them I would send a video when it done it again.
Yea they are good and fast, I first sent mine back and they thought it might be the camera because that all so had issues. So they replaced the camera and sent it back to me, turn around was just a couple of days. Sadly the error came back and my error is a strange rare one so they are having to send it to the Netherlands, But to give them there due they have tried everything before sending it back to dji. First class service from them and I will be buying my next craft from them all so.