Straight up and straight down.

msinger · Sep 13, 2017

Dirby said:
they want to charge me 248.00 to fix my deone.
I will be argueing with them in the morning.

What did they say happened?

Dirby · Sep 13, 2017

msinger said:
What did they say happened?

they didn't say.
he told me he was going to send me an e mail so I could sinc the information from my I pad and send the flight log to them.

Dirby · Sep 13, 2017

John Locke said:
Did you find out what your Go4 flight records indicate happened? That's the evidence you need before you start the discussion with DJI, so you're prepared with facts.

I have no idea how to do this.

John Locke · Sep 13, 2017

Dirby said:
I have no idea how to do this.

Post #19 above in this thread has a link that describes how to get this data. Have you tried that?

Dirby · Sep 13, 2017

John Locke said:
Post #19 above in this thread has a link that describes how to get this data. Have you tried that?

I looked at it and there are things in there that I have no idea how to do.

Meta4 · Sep 18, 2017

K&D_Enterprise said:
Finally I unfortunately found someone with the same thing that happened to me, do you have any updates, mine was in a landing sequence, I cancelled that when I had visual at a few hundred feet. The motors rev'ed up and it sounded like a stuca dive bomber the engines went crazy. Perfect straight down at a speed beyond imagination...

As always, the flight data might help find the explanation. Without that anyone can only guess.
See post #19 to see how to get the flight data.

Dirby · Sep 18, 2017

Meta4 said:
As always, the flight data might help find the explanation. Without that anyone can only guess.
See post #19 to see how to get the flight data.

I tried the number 19 post and after down loading the I tunes I could not get the page that was in the video to come up on I tunes
I synked it and this is what came up.
newton 04 09 17.
distance 39 m.
time 3 min.
max altitude 206 m.
photo 0.
video time 0.137.
does this tell you anything.
at the very top it says flight list.

Meta4 · Sep 18, 2017

K&D_Enterprise said:
when a sync is done, given I can still power up drone, would the drone not contain the info within for Dji to look at? Thanks...

If the flight appears on your flight records and you synch, DJI should be able to see it at their end.
The drone has an internal SD card which contains even more details of the last few flights including data that might not be in the app flight data.
DJI should be able to access this even when the Phantom won't power up.

msinger · Sep 18, 2017

Here's @Dirby's flight log:
DJI Flight Log Viewer - PhantomHelp.com

Dirby · Sep 18, 2017

Big thx to msinger for getting this straightened out.
I owe you one.
wow I did not know the flight logs were printed in one tenth of a second intervals.
looking at this flight log can anybody see where I did anything wrong or what caused it to crash?
thx Don

John Locke · Sep 18, 2017

I doubt you'll get much sympathy from DJI flying 600+' above an airport runway. @Dirby can you explain that?

Dirby · Sep 18, 2017

still waiting for reply from dji.

Dirby · Sep 18, 2017

this is where the rc club I belong to flys every week end

John Locke · Sep 18, 2017

Dirby said:
still waiting for reply from dji.

I think we're waiting for your reply, explaining why you were flying beyond FAA guidelines.

sar104 · Sep 18, 2017

msinger said:
Here's @Dirby's flight log:
DJI Flight Log Viewer - PhantomHelp.com

Nothing about the event was recorded. It was stationary at 675 ft with sticks centered, stable attitude, battery cells reading just fine, and the record just stops. Looks to me like total power failure on the main board, or a loose battery.

Meta4 · Sep 19, 2017

John Locke said:
I doubt you'll get much sympathy from DJI flying 600+' above an airport runway. can you explain that?

That's an interesting "airport"
Five parallel runways but only 500 metres long, no hangars or planes and only one small building.
It must be quite a club.

philjmj · Sep 19, 2017

KevMo Photog said:
Holy crap! How old is this bird?

No need for rough language. It is tough as it is.

KevMo Photog · Sep 19, 2017

philjmj said:
No need for rough language. It is tough as it is.

Not sure what you mean philjmi! I just wondered how old the bird was that dropped from the sky?

Dirby · Sep 19, 2017

Meta4 said:
That's an interesting "airport"
Five parallel runways but only 500 metres long, no hangars or planes and only one small building.
It must be quite a club.

stage field.