Straight up and straight down.

[eaglegoaltender]

when I pushed the left stick to the left the motors started screaming

Tough luck man -- I am no expert with these birds - however if you heard a "screaming" sound, that to me, says "ESC" issue that stopped the motors.

 

[John Locke]

already on ity's way to DJI.
let them figure it out.

You didn't send your smart device (Android or iPad) to DJI, right? The flight data is in your device, within the GO app. You don't need the craft or RC to obtain the flight data .txt. It would be good to see what was recorded, and compare that to what DJI tells you. It could be the difference of PILOT ERROR costing you hundreds, or FREE WARRANTY REPAIR.

DJI wanted to charge me once for a warranty claim, but I argued the point and they repaired it for free, actually they replaced the drone.

 

[upintheair]

Are you sure accidentally you didn't click both left knob to bottom-left and right knob to bottom-right? That has the potential to force shut off engine mid flight!

 

[Dirby]

positive.

 

[Dirby]

You didn't send your smart device (Android or iPad) to DJI, right? The flight data is in your device, within the GO app. You don't need the craft or RC to obtain the flight data .txt. It would be good to see what was recorded, and compare that to what DJI tells you. It could be the difference of PILOT ERROR costing you hundreds, or FREE WARRANTY REPAIR.

DJI wanted to charge me once for a warranty claim, but I argued the point and they repaired it for free, actually they replaced the drone.

how do I go about doing this?

 

[Meta4]

how do I go about doing this?

It's all there in post #19

 

[Theo450]

went out to fly my p4p today.
started the motors and got to about 10 feet than I stoped to check everything out and all looked ok.
went up to about 200 and stoped.
tried to rotate in a 360 degree circle when I pushed the left stick to the left the motors started screaming and I lost my video feed on my screen than the drone came straight down and slamed into the concrete runway.
thought I could see something on the video card but nothing is there.
I know the camera was recording when I took off but when I down loaded it to my computer there was no new video.

You said runway... Were you flying at an airport?

 

[Dirby]

You said runway... Were you flying at an airport?

yeah the rc club I belong to flys off a helicopter stage field on weeknds and holodays.

 

[Dirby]

Maybe? Every day we examine flight data from the .txt file stored in the app.
To do it ....
Go to DJI Flight Log Viewer
Follow the instructions to upload your flight record.
Come back and post a link to the report it provides.

where do I find this?
I just went into the dji go 4 app and there was nothing that said.
i
dji flight log viewer.
thx D

 

[Meta4]

where do I find this?
I just went into the dji go 4 app and there was nothing that said.
i
dji flight log viewer.

Go to this website: DJI Flight Log Viewer
You will find instructions there to help you upload the .txt file from your phone or tablet.
Follow those instructions and come back and post a link to the report it provides.

 

[Dirby]

tried to get to it but a pop up said I wasn't connected to the internet.

 

[Meta4]

tried to get to it but a pop up said I wasn't connected to the internet.

Of course you'll need internet access to upload to a website.
Did you go to the website?
If you got to the website, you have all the internet access you need.

 

[Dirby]

I can go to web site on my computer but not my I pad .
will this work on my computer?

 

[msinger]

You'll need to use a computer. Follow the instructions carefully.

 

[Dirby]

You'll need to use a computer. Follow the instructions carefully.

this is way over my head.
thx.

 

[msinger]

Maybe you have a family member that can help?

 

[Dirby]

Maybe you have a family member that can help?

how about if I send my tablet to you than you could download the last flight and let us know what went wrong?
thx D

 

[Dirby]

just got an e mail from DJI.
they say I will have to pay 248.00 to get it back.
I will be calling them in the morning.

 

[Dirby]

You didn't send your smart device (Android or iPad) to DJI, right? The flight data is in your device, within the GO app. You don't need the craft or RC to obtain the flight data .txt. It would be good to see what was recorded, and compare that to what DJI tells you. It could be the difference of PILOT ERROR costing you hundreds, or FREE WARRANTY REPAIR.

DJI wanted to charge me once for a warranty claim, but I argued the point and they repaired it for free, actually they replaced the drone.

they want to charge me 248.00 to fix my deone.
I will be argueing with them in the morning.

 

[John Locke]

they want to charge me 248.00 to fix my deone.
I will be argueing with them in the morning.

Did you find out what your Go4 flight records indicate happened? That's the evidence you need before you start the discussion with DJI, so you're prepared with facts.