About 6 weeks ago I sent my phantom 3 pro to Carson CA to fix the "esc status error" and I really liked the way Dji handled the whole process for me. Printed out the shipping label they sent me, called fedex who picked it up next day, notified about 3 weeks later that problem was fixed and my phantom 3 was on its way back to me. When it arrived back and I prepared for my first flight in many weeks, the camera was way out of adjustment, pointing about 45' to the right. The camera was working fine when I sent it out for the warranty work. They even said that the unit was tested before sending it back. I live in Canada so dealing with US customs is always a problem and can cause serious delays and was hoping I would have the same level of service
for this warranty repair since the problem was created while they had my phantom in their repair facility. But now I am informed that getting my phantom to Carson for repair is now my problem and I find out that it will cost me around $120. International shipping is always a hassle from Canada because of the custom declarations that are required and if you miss something my phantom could get stuck in a backlog at some customs clearing site for months. I was actually going to order the phantom 4 for a backup but their change in policy has changed my mind.
for this warranty repair since the problem was created while they had my phantom in their repair facility. But now I am informed that getting my phantom to Carson for repair is now my problem and I find out that it will cost me around $120. International shipping is always a hassle from Canada because of the custom declarations that are required and if you miss something my phantom could get stuck in a backlog at some customs clearing site for months. I was actually going to order the phantom 4 for a backup but their change in policy has changed my mind.
