Poor DJI After Sale Support

[762x51]

The project that a Phantom 3 Advanced was ordered for was cancelled and I tried to cancel it before the order was shipped. Any problem like this is apparently only handled through DJI China and I could not get the order cancelled.

 

[flpholt]

just send it back

 

[762x51]

Not told I could do that - Who do I contact?

 

[762x51]

How things can change......

DJI did agree to take back the P3A after several emails with a rep. in China.

Now my little project is back on my schedule so I have decided to keep the P3A (that arrived this morning) and let the rep in China know this and thanked him/her for their assistance.

I still think their support leaves a lot to be desired but at least it's there unlike some of the other companies out there.

 

[JBJO]

I guess I have favor...

I've always heard stories about the DJI customer service shortcomings... But every time I have had contact with them it has been great... Without going into detail.. They too real good care of me on one particular occasion in a situation where I was admittingly at fault... Very happy with their customer service...

 

[762x51]

My biggest issue, at the time, was that DJI's USA staff have absolutely no say in sales issues. Other than that I have no issues with DJI's support.