Phantom 3 service

Joined
Jun 4, 2015
Messages
18
Reaction score
3
How is your experience been with DJI tech support? Have you had to ship a P3 back for any reason? Has it improved recently? Debating which manufacturer to get. In the past DJI has not been known for their service.

Has it changed?
 

msinger

Approved Vendor
Joined
Oct 30, 2014
Messages
30,959
Reaction score
10,259
Location
Harrisburg, PA (US)
DJI is always improving. Their support is certainly not perfect though. For the amount of money you're about to drop, I'd be more worried about going with a product that has been proven.
 
Joined
May 21, 2015
Messages
173
Reaction score
48
Location
ME, SC, VA and NV
I sent a bird back to them and the received it 2 weeks ago. They just told me today they've checked it into their first queue. Next step? Wait until they check it into another queue called the "repair" ticketing system or something. Once that is done then 5-6 weeks later I may be ready to get the aircraft back. 8 weeks. Or more.
 
Joined
Feb 1, 2014
Messages
4,308
Reaction score
936
Location
Indy, USA
I'd say there is not many that has dealt with dji tech much more then I have. I have some very shocking input on that subject. But what I'm going to say now is the same I would say to my brother and/or mother if either were looking at buying a P3... And that is the P3 is way ahead of the last model which is the "Phantom 2 Vision + V3" that it is doubtful you would need to send back for any warranty work. There is really is no comparison between the two setups at all.

As you can see my looking at the bottom of my signature I have spent some money on dji phantom's. I tell everyone I so wish I was just now coming into this hobby because what it is now is what I thought it was a year and half ago.

I would have to say that the few known issues there has been since it's release, about 98% is that of 1st time user/owner error. So...even though I have had some bad situations with dji, I must say they really have made a huge improvement with the P3's.

-Frank
 
Joined
May 5, 2015
Messages
2,640
Reaction score
1,586
Location
Oklahoma
The gimble wheel on my new P3P remote control has a loose connection inside. I have to jiggle it to get it to move downward. It jumps and skips and eventually goes down, but only when I hit the "right" spot with the wheel. This all shows up on video as shake and jerk. I e-mailed them 2 days ago from their support page, haven't heard anything back yet. Also not looking forward to losing it for 6-8 weeks for repair, as I just got it about 10 days ago. I looked into buying a second remote control for use while it's gone, but no one has them in stock, not even DJI.
 
Joined
Sep 18, 2014
Messages
126
Reaction score
49
They have had my P2 for 3 weeks in the "que" and 5 weeks total. Nothing has happened yet as far as repairs or contact. They say don't contact them for 6 weeks. I'm not holding my breath for a positive resolution to my flyaway and crash. My greatest hope is that they fix it like new and I can sell it to pay for my P3!
 
Joined
May 2, 2015
Messages
98
Reaction score
35
Age
44
If I had issues with a phantom right now I would part it out on eBay and just buy a new one. You will probably come out ahead with prices on parts right now.
 
  • Like
Reactions: bbfpv

jlo

Joined
May 17, 2015
Messages
479
Reaction score
216
Location
FL
I emailed support Monday about my Flight Record anomaly and have heard nothing but crickets.
 
Joined
Jun 10, 2015
Messages
1
Reaction score
0
Age
50
My P3P mini sd card socket quit working, called DJI sent back May 11 went into que on 26th 5 to 6 weeks I should hear something was stated in the last update now I have not heard anything since. Very frustrated with the so called customer service.
 
Joined
Mar 12, 2014
Messages
276
Reaction score
45
How is your experience been with DJI tech support? Have you had to ship a P3 back for any reason? Has it improved recently? Debating which manufacturer to get. In the past DJI has not been known for their service.

Has it changed?
Very very bad customer support.I'm very upset with this company.I'm thinking very seriously to sell everything and to go with 3DR.
 
Joined
Jun 12, 2015
Messages
3
Reaction score
1
Age
44
I have another way to look at it. You should budget for two Phantom 3s so that while one is at DJI, you can still fly. :cool:
 
  • Like
Reactions: snerd
Joined
May 21, 2015
Messages
173
Reaction score
48
Location
ME, SC, VA and NV
Prepare yourself for at least 6 weeks. Not sure why it takes 3-4 weeks to check in a RMA'd unit then several more weeks to do anything with it but that's the "system". Then pray to the Quad-God they replace whatever it is that's broke. Most of the cases I see are an offer to buy a new one at a discount rather than replacement. :rolleyes:
 
Joined
May 10, 2015
Messages
3,622
Reaction score
870
Age
76
Location
San Antonio, TX
It is simply numbers-- they don't have enough people to handle world wide warranty claims. If they had 50 techs working on warranty repairs, it probably would not be enough. I know that doesn't get these aircraft repaired-- -- told someone else in an earlier post that they should be letting the authorized DJI dealers do the warranty work and replacement. It couldn't hurt - and they may not lose as many customers. Maybe someone at DJI will figure that out.:cool:
 
Joined
Jun 12, 2015
Messages
3
Reaction score
1
Age
44
You know Bob I see this request a lot about letting local dealers handle repairs and it got me to thinking. Could it be that given 1. product liability and 2. product complexity DJI do not trust a cash strapped small business to repair their product? Maybe if it's software related they want to be sure and see every failure first hand for root cause analysis?

True, there is no guarantee that DJI will do quality work either as can be seen on these forums and others. But looking at it from a liability standpoint alone I'm not surprised they do all repairs in house. I don't think any "drone" mfr. will ever provide the kind of service that some have come to expect.

Don't think we will ever see "DJI-Care"!

It is simply numbers-- they don't have enough people to handle world wide warranty claims. If they had 50 techs working on warranty repairs, it probably would not be enough. I know that doesn't get these aircraft repaired-- -- told someone else in an earlier post that they should be letting the authorized DJI dealers do the warranty work and replacement. It couldn't hurt - and they may not lose as many customers. Maybe someone at DJI will figure that out.:cool:
 
Joined
May 10, 2015
Messages
3,622
Reaction score
870
Age
76
Location
San Antonio, TX
You know Bob I see this request a lot about letting local dealers handle repairs and it got me to thinking. Could it be that given 1. product liability and 2. product complexity DJI do not trust a cash strapped small business to repair their product? Maybe if it's software related they want to be sure and see every failure first hand for root cause analysis?

True, there is no guarantee that DJI will do quality work either as can be seen on these forums and others. But looking at it from a liability standpoint alone I'm not surprised they do all repairs in house. I don't think any "drone" mfr. will ever provide the kind of service that some have come to expect.

Don't think we will ever see "DJI-Care"!
Yes, the liability risk always there, but DJI should be strong enough to train and possibly provide insurance sources for the dealers to cover those risks. If a new drone sold by a dealer causes property damage or injury, then the lawyers are going to name everyone connected in the suit including the manufacturer. How does a car dealer do factory warranty work and not be involved? Our new autos are not sent back to the factory for warranty work.
It was just a thought-- hoping someone from DJI is monitoring this forum and I am sure they are.:) Chinese business practices are probably not parallel with those in the US so I am basing my assumptions on what we do in the States.
 
Joined
Jun 12, 2015
Messages
3
Reaction score
1
Age
44
Good point re: auto dealers.

Yes, the liability risk always there, but DJI should be strong enough to train and possibly provide insurance sources for the dealers to cover those risks. If a new drone sold by a dealer causes property damage or injury, then the lawyers are going to name everyone connected in the suit including the manufacturer. How does a car dealer do factory warranty work and not be involved? Our new autos are not sent back to the factory for warranty work.
It was just a thought-- hoping someone from DJI is monitoring this forum and I am sure they are.:) Chinese business practices are probably not parallel with those in the US so I am basing my assumptions on what we do in the States.
 

New Threads

Forum statistics

Threads
135,482
Messages
1,401,751
Members
98,678
Latest member
Cheap Assignment Writing