P4P+ Remote displays Android System Recovery Screen

[DonL]

Just received a new Phantom 4 Pro Plus but when I turn on the remote, it displays the Android System Recovery screen with 3 options:
Reboot System Now
Wipe data/Factory Reset
Wipe Cache partition

What can I do to reload the system software so it will boot to the GO 4 App?

 

[lannes]

The safest is a system reboot

 

[DonL]

Reboot just goes back to the same screen.

 

[lannes]

Reboot just goes back to the same screen.

at the bottom of your photo it looks like it's looking for a SD card , I would try this, not guaranteed to work though

https://dl.djicdn.com/downloads/pha...Controller+Firmware+of+Phantom+4+Pro+Plus.pdf

I think if you have a sd card with the firmware on it in the controller, it might continue the boot up sequence

 

[lannes]

otherwise data/factory reset

then return to vendor for replacement if this doesn't work

 

[Neon Euc]

I think I know what it is. You only get that screen usually when you hold the power button and volume button at the same time. Make sure the controller is not pressing on these buttons.

If its like that when phone is out of the controller then you may need to clear the phone to open up more memory

 

[DonL]

I have tried the link to restore from the bin file, but the remote does not see the file from the sd card.

It seems like the unit does not have the app installed from the factory. I guess I will call DJI and see if they have a magic fix. The aircraft updated to latest firmware with no issues, just no remote. Bummer!

 

[DonL]

I think I know what it is. You only get that screen usually when you hold the power button and volume button at the same time. Make sure the controller is not pressing on these buttons.

If its like that when phone is out of the controller then you may need to clear the phone to open up more memory

This is the plus remote so phone is not used and you can not connect phone to remote.

 

[DonL]

otherwise data/factory reset

then return to vendor for replacement if this doesn't work

Thanks, this appears to be my only option at this point.