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  1. Spades0

    Joined:
    Feb 19, 2018
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    Hi all,

    I'm not getting any feed from our drone's camera; the screen is pitch black and any photographs I try to take with it comes out black as well. This has happened a few times before (usually if I have not used the drone for a few weeks) but a firmware update always seemed to resolve the issue. However, currently the firmware is up to date and I'm still not getting a feed.

    Any help will be appreciated!
     
  2. Florida Drone Supply

    Approved Vendor

    Joined:
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    Location:
    Southwest Florida
    Are you using an iOS, Android or CrystalSky monitor?
     
  3. Spades0

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    Hi, I am using android.
     
  4. Loz

    Loz

    Joined:
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    Location:
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    Hi, you need to provide just a little more info to help us not widely guessing. Which Drone, which app are you using, on what device (I saw android)?

    You mention not getting any feed from drone, does that mean you can’t fly it at all, if so photo taking is a secondary issue, if you can fly - then you must be connected to drone?
    - What changed between working and not?
    - can you see camera image on the app before you take off?
    Can you connect RC to Drone? - describe either way
     
  5. Spades0

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    Hi Loz, thanks for the reply.

    It's a Phantom 4 Pro, and I'm using two apps:the DJI Go 4 app and Precision Flight. I'm experiencing the same problem with both apps. I'm using a Samsung S6 smartphone to fly the drone.

    Yes I can fly to the drone and can also connect to it. I'm just not getting a feed from the camera.

    I cannot think of any change that had occurred. This usually seems to happen when I have not used the drone for a few days/weeks. However, a firmware update always seemed to help, but now the issue re-occurred and the firmware is up to date.

    I cannot see an image from the camera before take off; I'm not getting any feed from the camera.
     
  6. barefootbeachcombing

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    Have you checked the cable connecting the camera to the drone?
     
  7. Florida Drone Supply

    Approved Vendor

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    Can you borrow an updated iOS device from someone to test this and see if the issue follows? This may be a silly question but do you have the exposure settings adjusted for a brighter view?
     
    Spades0 likes this.
  8. Scottie74

    Joined:
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    Location:
    Zhaoqing, Guangdong province, China
    I had a similar problem. Had full control of the drone, but no video, and app saying aircraft disconnected. Turns out, on start-up of the app, hit don't connect, charge only!! I thought connect would have been the obvious choice, but apparently not!! Since I figured that out, no problems at all with my drone, tablet, and loving flying!! Good luck, and I hope your solution is as simple as mine proved to be!!
     
  9. Spades0

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    I tried pointing the drone at a very bright light source and yes, it showed up on the feed. It looks like the camera settings changed by itself from auto to manual for some reason. I wanted to play around with the camera settings a bit when we just got the drone but couldn't find the settings in the app. So I just assumed that it you can't change it manually (silly me!). Anyway the issue has now been resolved, thanks for all the help!
     
    Florida Drone Supply likes this.
  10. Spades0

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    Thanks, turns out it was very simple!
     
    Florida Drone Supply likes this.
  11. Florida Drone Supply

    Approved Vendor

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    We are glad the issue was resolved, let us know if we can be of any other help.
     
  12. RunningWithScissors

    Joined:
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    Location:
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    Don't feel bad. I had the exact same problem with the immaculate used P4 that I bought. I was fully connected, and had complete control of the bird, but the screen was dark and no image could be seen. Long story short, after spending days trying to identify the problem, by accident I discovered the previous owner had the exposure set on manual. I switched it to auto and an image magically appeared on the screen.
     
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