Flytrex Live Support
Flytrex Live Support Non Existent
Most can agree I have without doubt done my share of promoting the flytrex live tracker. However, since receiving my own live tracker from flytrex starting on day one things began to go to hell. Since then altogether I have had one of the worse experiences with an over seas business.
I made a huge mistake in not sharing the stuff that was going on as it happened. There were some members here on the site that did make some attempts to get to share what was going on. I think now that they were right and maybe I should have spoken up.
Flytrex provides such a small amount of instructions and details on what a person is to do after purchasing their products that it really ends up killing that rush you're suppose to get after getting something new. Unfortunately I'm not a mind reader, and the last thing I want to do is hook something up wrong and cause additional issues.
With nobody else having one of these devices, I had to rely on flytrex to answer any questions I had. For this I had either social media or email for support. Problem is they never responded to any support question I had. After sending 4 emails with no response to any of them, I then sent a email and let them know I was at this point getting pissed. Also at this point I let them know how I had to spend over 10 hours with T-Mobile who they recommended for those of us in the US. That day I spoke with 19 total tech's and 1 supervisor. They knew nothing with the info flytrex provided at that time.
I have since sent about 6 emails to flytrex live support for 2 weeks now with none of them being responded to. We have even pleaded with them to please respond so that we can get much needed support for the Live Tracking device. My Mission info stopped displaying on the flytrex site after I attempted to create a new facebook account. I noticed a activation code was required again, so I sent a email to support for help which was never responded to. So we went back to old facebook account and logged in but still no info showing in Missions area on flytrex site.
At this point I happen to notice the indicator light was staying solid Red and not flashing on the live tracker. I powered down my vision plus, and then back up again expecting it to go through the normal color changes of red, purple, green. But it never changes from a solid red. At this point I discovered a cut wire right where the wire goes into the small white plug in the side of the device. It looked like it happened at assembly, and it had like two strands of wire that originally was all that was making a connection. More email attempts were made plus attaching a image of the broken wire harness wire.
After 10 days I finally received a email from flytrex support. This email only mentioned the trouble I had with T-Mobile. It also included something about updating their website, and other unmentioned updates. No mention of my account not working, or my live tracker not working, or the broken wire harness.
I'm going to call a dealer here in the US and order a new harness. I hope I can get it working again.
I understand flytrex was struggling getting their product to their customers, but to not maintain support for those that they already sold to, is beyond me. And if I got upset and told them I was, so what! What would you expect when you ignore emails not respond.
I apologize for the length of this post. But it is actually a extremely trimmed down version.