- Joined
- Dec 1, 2016
- Messages
- 17
- Reaction score
- 3
- Age
- 49
When I purchased my son a p4 for Christmas I also purchased a warranty from neary. Well as it turned out I was the one who crashed it flying in sport mode. I emailed neary and it took a day or 2 to get back to me with the question of how bad is it? So I sent pictures of the damage. Within an hour I got a shipping label sent to me. I boxed it up and sent it off on 1/2. On 1/14 I sent him a email asking about the status. He replied same day that he had not heard anything yet but he will inform me when he knows something. On 1/28 it showed up on my doorstep. The repairs were completed and the drones flies normally. It does show cosmetic damage from the crash but like the contract states cosmetics are not covered. Dealing with neary was very easy and simple and he did everything that was promised. On the con side of things. I wish there was better communication throughout the process. I didn't even get a email letting me know it was being shipped back. It sat on my stoop all day after fedex delivered it. Overall however I am very pleased with his service and I am glad I purchased it. I am in no way affiliated with his company other than being a consumer. Just a review of my experience.