Hey fellow fliers,
Just wanted to give you guys an idea of the timeline was like for my repair.
I was having obstacle avoidance errors, I took my bird to a local vendor where I purchased it. After they looked at it, they suggested I send it back to DJI. Fair enough. I wrote a thorough note explaining the problem, along with a copy of the original receipt. I also provided a copy of the log showing confirming no crashes. When I started the process, I opened an RMA but did not send the bird back for a few weeks due to my busy schedule. I sent only the copter, nothing else.
DJI received the bird on March 18, and I had it back by the 30th. I never once contacted them to check on progress. The bird I received in return was not the same one I sent in. It does appear to be perfectly new though. They also included an extra set of propellers with the return.
I am perfectly happy with the process. I am a professional photographer, and the quad is just another tool for me to use. I believe in redundancy, I always carry extra cameras, lenses and cards with me on the job. I don’t have a back up quad, but will get another P4 in the near future. A little bulky to carry two, but if it is your living, you always need a back up plan.
I was perfectly happy with the service provided. Thanks DJI, appreciate you guys.
Just wanted to give you guys an idea of the timeline was like for my repair.
I was having obstacle avoidance errors, I took my bird to a local vendor where I purchased it. After they looked at it, they suggested I send it back to DJI. Fair enough. I wrote a thorough note explaining the problem, along with a copy of the original receipt. I also provided a copy of the log showing confirming no crashes. When I started the process, I opened an RMA but did not send the bird back for a few weeks due to my busy schedule. I sent only the copter, nothing else.
DJI received the bird on March 18, and I had it back by the 30th. I never once contacted them to check on progress. The bird I received in return was not the same one I sent in. It does appear to be perfectly new though. They also included an extra set of propellers with the return.
I am perfectly happy with the process. I am a professional photographer, and the quad is just another tool for me to use. I believe in redundancy, I always carry extra cameras, lenses and cards with me on the job. I don’t have a back up quad, but will get another P4 in the near future. A little bulky to carry two, but if it is your living, you always need a back up plan.
I was perfectly happy with the service provided. Thanks DJI, appreciate you guys.