Welcome to PhantomPilots.com

Sign up for a weekly email of the latest drone news & information

Going Back For Repair

Discussion in 'Pro/Adv Discussion' started by Matchlock, Aug 12, 2016.

  1. Matchlock

    Joined:
    Jun 8, 2016
    Messages:
    446
    Likes Received:
    84
    Hi folks.

    I hope this isn't a dumb question but I've looked everywhere and cannot find what I need to send my Phantom 3 Pro back for repair.

    When I went to fly yesterday, I got an ESC Status Error which DJI tells me is a factory defect and to send it back to them for repair.

    On the Customer Information Sheet they are asking for the email address I used to activate the unit. The trouble is, I have no idea where to look for this email address. Since I have only one email address, I am assuming that this must be the one I used to activate the unit.

    It is also asking me for the email I used for the last flight but I've never had to input an email address before any flight. I have only flown it twice except for hovering practice a couple of times in my back yard.

    Can anyone help me with this and tell me where I can find the email address I used to activate the unit?

    I really don't see how it could be anything but my own regular email address but I thought I'd ask anyway, just to be safe.

    Thank you everyon, and I appreciate the help with this.

    Bud
     
  2. msinger

    Approved Vendor

    Joined:
    Oct 30, 2014
    Messages:
    25,648
    Likes Received:
    7,788
    Location:
    Harrisburg, PA (US)
    It would be whatever email address you use to login here.
     
  3. Matchlock

    Joined:
    Jun 8, 2016
    Messages:
    446
    Likes Received:
    84
    Thanks a lot, most appreciated.

    Bud


     
Loading...
Similar Threads - Going Repair Forum Date
Phantom 3 advanced gimbal going crazy after repair General Discussion May 20, 2017
Going through DJI repair Phantom 4 Pro Discussion Apr 10, 2017
Crashed my P4P Pro, going in to DJI repair process Phantom 4 Pro Discussion Feb 5, 2017
DJI Will No Longer Perform Warranty Repairs on Non Authorized Sellers DJI Products Going Forward... News Aug 1, 2016
P4 Update Going Very Slow Phantom 4 Discussion Monday at 12:58 PM