They have been instructed to NOT give authorizations verbally over the phone but "legally" they still can and, I know for a fact that it "CAN" be done... I had one on Saturday.
I was working out of state and asked to do an additional job for a client. They gave me the location of the job so I could pre-flight etc to make sure I was good to go. I did my due diligence and I was good to go in GOLF airspace. As I was en-route to the location I got a call and was told, "Hold up.... they gave you the wrong location. It's actually located 11 miles WEST of where you are headed." I drove to the new location and all of a sudden I'm in the middle of CHARLIE airspace and I do NOT have an Airspace Authorization or Waiver for this area. I started researching and found the # to call. I was so dreading the phone call because I was fully expecting "Not gonna happen... head over to the web portal and submit your request". I made the call and explained who I was, where I was, what my intentions were and to my surprise I was granted "verbal" up to 100' but not to exceed 100' for any reason. I had to call them 30 minutes prior to the flight session starting and immediately upon completion of the session. We flew this project without a hitch and was home before sunset.
It's worth noting this was NOT at a LAANC associated location.