- Joined
- Apr 21, 2020
- Messages
- 5
- Reaction score
- 2
- Age
- 46
So I have a Phantom 3 Pro and have enjoyed it. However, after installing the 2017 firmware the drone now shows Gimbal disconnected. I’ve removed the gimbal and reinstalled it, I’ve reinstalled the FW again, and still nothing. I sent my drone to DJI and after a few weeks, they sent me a bill for $600. I looked at it and per their damage assessment team, they found multiple parts requiring replacement. I called them to go over the parts and explained to them that the drone has never been crashed and asked how all these parts could be damaged. The only answer I received was that this was what the damage assessment team came up with and this is what you owe. I requested a dispute ticket to be entered in so I could speak with a specialist, but 3 different times I called back to check the status of the ticket I was told there was no ticket. This was over the course of 3 months. The only emails I was receiving was to inform me that I still had an outstanding balance to pay. I finally received a final notice and with that, I called DJI, requested the drone to be sent back to me not repaired or I was going to get my lawyer involved. I finally received my drone back and of course it was not repaired. So now I am back to the beginning. I plan on trying to reinstall the previous version to see if this downgrade would be helpful. I have attached a copy of the parts listing DJI says I need to have replaced. My questions I had dealt with how does replacing the right landing gear, upper and lower modules/ covers, and remote controller module have to do with a Gimbal disconnected fault. I also was interested to know if there were any legal actions taken for this type of known problems. Thank you all for your assistance.
