Drone Finding Error (with proper serial number)

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Hello, people as some of you may know I crashed my drone sent it to DJI and they sent me another one and I've been trying to get DJI care for it but when I put my serial number in it says the incorrect number I told DJI about it and they were supposed to get back with me but never did.

Regards,
Connie R. Lawson
 

DoomMeister

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Connie,

This is a matter that will have to be addressed with DJI customer support. This forum is a group of fellow owners like yourself and has no ties with DJI Ltd. While we can sympathize with your plight, there is nothing we can do to assist you.
 
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ianzone

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Hello, people as some of you may know I crashed my drone sent it to DJI and they sent me another one and I've been trying to get DJI care for it but when I put my serial number in it says the incorrect number I told DJI about it and they were supposed to get back with me but never did.

Regards,
Connie R. Lawson
Agree stick on them like glue,ring them every 10 mins,dont stop till they help with your issue
 
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Hello, people as some of you may know I crashed my drone sent it to DJI and they sent me another one and I've been trying to get DJI care for it but when I put my serial number in it says the incorrect number I told DJI about it and they were supposed to get back with me but never did.

Regards,
Connie R. Lawson
It's always sad to watch the slow death of a formerly great company. It's also sad that America, with the brightest minds on the planet such as Big Tech (I said "bright minds", not great ones), NASA, Space X, etc. and we can't build a better drone than China.

If we did produce a drone, I bet it would do everything DJI's does PLUS it would travel interstate and back, play classic country music, bring us coffee and toast in the morning, sit on our roof and protect us from evil, and warn us when dear mother-in-law just drove up. Some much needed features for sure....
 
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And there's no readout in DJI Go in the Settings>General>About that shows the serial number of the refurb aircraft?
 
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Hello, people as some of you may know I crashed my drone sent it to DJI and they sent me another one and I've been trying to get DJI care for it but when I put my serial number in it says the incorrect number I told DJI about it and they were supposed to get back with me but never did.

Regards,
Connie R. Lawson
happen to me never got it fix
 

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