I wanted to relate a positive DJI repair experience. I posted a few months ago about my P4P going into atti mode. @Meta4 correctly diagnosed a faulty or loose GPS module. I finally got around to sending the P4P to DJI in California for repair. They called and emailed me the day they received it to let me know they had it in their hands. A few days later they sent an email with photos of the GPS error and stated apparently there was a bad fan as well. The repair price was $179.00. Pricey? Maybe, but I wanted a working drone so I could sell it without issue. They completed the repair and shipped the drone back to me. Total turn around time including shipping was less than two weeks and they paid for shipping to their facility and back to my house.
The thing is, they didn't repair my drone. I received what appears to be a new P4P as it is shiny and new with a different serial number, stickers over the sensors and by the motors etc. They even retuned my ND filter that was on my old drone. I suppose it's possible it is a refurbished model, but based on its immaculate condition it looks new (???). So, a "repair" that cost $179.00 bought me a new P4P, not much more than 1 year of Care Refresh for a drone I've had since 2017. At this point I've decided to keep it.
I've already bound the new drone to the old controller and gone into the settings to change them as a like. Tomorrow I'll take it for a test flight. I am curious if it really is a new drone or does DJI commonly exchange repairs for refurbished drones and how could I tell?
The thing is, they didn't repair my drone. I received what appears to be a new P4P as it is shiny and new with a different serial number, stickers over the sensors and by the motors etc. They even retuned my ND filter that was on my old drone. I suppose it's possible it is a refurbished model, but based on its immaculate condition it looks new (???). So, a "repair" that cost $179.00 bought me a new P4P, not much more than 1 year of Care Refresh for a drone I've had since 2017. At this point I've decided to keep it.
I've already bound the new drone to the old controller and gone into the settings to change them as a like. Tomorrow I'll take it for a test flight. I am curious if it really is a new drone or does DJI commonly exchange repairs for refurbished drones and how could I tell?