DJI go4 Panovision photos with DJI Phantom 4 Pro.

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My Phantom 4 Pro camera locks in one position when I try to do Pano photos. It will not take photos. It simply stands still at specified altitude until I cancel the flight. All other photos and actions work fine. Am I doing something wrong or is the problem software or hardware. DJI support has not answered since a week ago when they asked for a write up of the problem (which I did). This cost me a contract job.
 

Meta4

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My Phantom 4 Pro camera locks in one position when I try to do Pano photos. It will not take photos. It simply stands still at specified altitude until I cancel the flight. All other photos and actions work fine. Am I doing something wrong or is the problem software or hardware. DJI support has not answered since a week ago when they asked for a write up of the problem (which I did). This cost me a contract job.
Are you sure there is a real problem?
The camera is supposed to stay centred and the drone rotates.
If the camera rotated, the landing gear would be in the photos.
 
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You needn’t have failed in your obligation to complete the job- simple enough to pan and tilt manually to acquire the images.
 
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The camera would lock in strange positions. Once it was at upper right looking at motor arm, and another looking straight down. Also, I couldn't control the flight or take a picture
 

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