Hi,
As my earlier posts detailed last month, I had to send my P4 back to DJI in California when it would not successfully download updates to its firmware.
I sent it to DJI and they ultimately told me it was 'unrepairable' and would be replaced.
One week later, UPS delivered my replacement. It was a new P4 in perfect condition.
When I asked DJI what was wrong with the P4 that I sent to them, they were not able to provide me any details......other than the fact it was 'unrepairable'.
I'm pleased to be given a new replacement;however, I would still like to have been given some detail on what DJI technical staff found wrong with the P4 I sent them.
I know it's often cheaper to simply replace things rather than repair them nowadays, but I was just interested in finding out what the issue was with my aircraft.
Otherwise, DJI's customer service was very good.
As my earlier posts detailed last month, I had to send my P4 back to DJI in California when it would not successfully download updates to its firmware.
I sent it to DJI and they ultimately told me it was 'unrepairable' and would be replaced.
One week later, UPS delivered my replacement. It was a new P4 in perfect condition.
When I asked DJI what was wrong with the P4 that I sent to them, they were not able to provide me any details......other than the fact it was 'unrepairable'.
I'm pleased to be given a new replacement;however, I would still like to have been given some detail on what DJI technical staff found wrong with the P4 I sent them.
I know it's often cheaper to simply replace things rather than repair them nowadays, but I was just interested in finding out what the issue was with my aircraft.
Otherwise, DJI's customer service was very good.