I posted this in the DJI forums, so you may have seen this there. I am looking for advice and opinions.
I am lost for words! I recently noticed that my P4 Controller does not charge fully, and discharges really quickly. I sent it in to a local DJI store for a check on 24 March and they never got back to me. I have a trip at the end of this month and could not wait any longer, so I gave them a call today.
Before I could even ask about the status, the guy on the phone told me that all repairs are delayed because the technician is on Emergency Leave. I insisted that I sent it way back, and he said he would check and return my call. He called me and said, that the board on my controller is burnt, that it is a normal thing for the boards to burn and I will need to pay RM1200 (~300USD) to change the board. When I asked how did the board burn, he said that it is a normal thing for boards to burn if/when overcharged. What I do not understand is, I have never left my controller charging overnight (anyone can argue this, but that's not the point), and even if I did, the charge should cut when the batteries are full right? He also went on to say that this is a normal occurance for DJI controllers and asked if I wanted to proceed with the repair.
I have a couple of questions for the experienced people here. Is this normal? I am quite skeptical about DJI products if this is normal, and I have been considering the Mavic Air for portability. If it is, I think I should just cut my losses and move on to another brand. All your thoughts and comments are appreciated.
I am lost for words! I recently noticed that my P4 Controller does not charge fully, and discharges really quickly. I sent it in to a local DJI store for a check on 24 March and they never got back to me. I have a trip at the end of this month and could not wait any longer, so I gave them a call today.
Before I could even ask about the status, the guy on the phone told me that all repairs are delayed because the technician is on Emergency Leave. I insisted that I sent it way back, and he said he would check and return my call. He called me and said, that the board on my controller is burnt, that it is a normal thing for the boards to burn and I will need to pay RM1200 (~300USD) to change the board. When I asked how did the board burn, he said that it is a normal thing for boards to burn if/when overcharged. What I do not understand is, I have never left my controller charging overnight (anyone can argue this, but that's not the point), and even if I did, the charge should cut when the batteries are full right? He also went on to say that this is a normal occurance for DJI controllers and asked if I wanted to proceed with the repair.
I have a couple of questions for the experienced people here. Is this normal? I am quite skeptical about DJI products if this is normal, and I have been considering the Mavic Air for portability. If it is, I think I should just cut my losses and move on to another brand. All your thoughts and comments are appreciated.