Unfortunately, I had to use the customer service of DJI Store. I never expected to be so bad. I bought a brand new Phantom 2 Vision plus to DJI store and I paid for it on March 11, 2015. As of today, I have not been able to use it because the set included a defective charger. I have not done anything wrong. DJI failed on its shipment. I think I deserve to receive a new charger or a credit so I can buy it locally immediately. They told me to wait 5-6 weeks so I can get a charger. I bought this product to enjoy it, and what I am getting is a nightmare due to their lack of responsiveness. They have my full payment since March 11, and I can not use it because I can not charge the batteries. Does anybody of you have an email of an executive there, so I can escalate my case.
I will appreciate your suggestions,
P.S: pls, don't tell me to buy a new charger locally, I refuse to do that as I bought a brand new product which is not cheap. ( BTW, one of the cust reps suggested me that)
I will appreciate your suggestions,
P.S: pls, don't tell me to buy a new charger locally, I refuse to do that as I bought a brand new product which is not cheap. ( BTW, one of the cust reps suggested me that)