I have also purchased a lot of equipment through B&H over the years (including my P3P and P4P.) My first P4P arrived with a faulty gimbal which required a return. This is when I discovered that B&H was farming-out these returns. Long story short, I ordered another one from B&H while completing the return process on the faulty unit. I was credited the return within 2 weeks of handing over the faulty unit to Brown. I had the new unit in 3 days. This probably would have resulted in a total of 3 weeks turn-around time (which is LESS than dealing with DJI direct!) When you're inpatient and need your hardware sooner, you tie-up funds.
To anyone else making their investment, I would share this advice on a list of where to purchase -
To anyone else making their investment, I would share this advice on a list of where to purchase -
- Best Buy or local brick and mortar that stocks them and has a hassle-free return policy. This would give you the absolute quickest turn-around on a return.
- Authorized online dealer that also has a hassle-free return policy (your mileage may vary.) I know there are some excellent dealers out there that take very good care of their customers - it's impossible to cover them all here. In any of these cases, you're going to have ship-back delays, etc.
- B&H Photo - excellent dealer, quick shipping, but delayed returns with having another party involved.
- (actually 40) DJI Direct. It's crazy to imagine having to deal with International shipping...