Best DJI Care? 1%er class: $4,699 / year.

[AlanTheBeast]

Looks like you need first class tickets for first class service. The rest of us can choke. And when this deploys and they scramble to serve these drone 1%ers, the rest of us will really begin to scream????

https://www.dji.com/newsroom/news/dji-introduces-new-high-performance-accessories-and-service-plan

Premium Customer Service

For professional and advanced customers with demanding needs, the new DJI Circle program delivers a premium customer support program dedicated to ensuring world-class service whenever help is needed. The program offers broad coverage over a twelve-month period for up to five DJI products, including the Inspire, M600, Mavic Pro and Phantom drone series, and the Ronin and Osmo series of handheld stabilizers.

Each DJI Circle member receives the services of a personal DJI concierge to guide them through the many benefits of the program, and to ensure they can take advantage of those features easily and efficiently. The concierge can manage expedited battery rentals, prioritize product shipments, field technical support questions, provide information tailored to members’ particular needs, and invite them to exclusive DJI events where they can network with both DJI product managers and industry experts. With one single point of contact from around the world – including backup concierges available around the clock, every day of the year – DJI Circle members are free to focus on their creative needs.

DJI Circle benefits include:

• Battery Rental Service –Upon request, batteries will be delivered to ensure your DJI devices always have as much power as needed to get you through your project. This service also helps avoid air travel restrictions associated with some DJI battery technology.
• Device Repair and Backup Service – Receive coverage for repair of accidental damage to DJI products, up to $15,000 (USD) annually. When sending a product to DJI for repair you will receive a temporary replacement device to use until the repair is complete, minimizing delays so you can meet project deadlines.
• Global SOS Service – Gain access to emergency medical services in the event you become ill or injured while traveling, letting you confidently take on projects in remote locations around the world.
• Exclusive Membership Benefits – Be among the first to receive new DJI products, plus gain exclusive access to DJI events and networking opportunities, helping you stay connected and at the forefront of aerial imaging technology.
• Airport Lounge Access – Travel in comfort with free access to more than 850 airport lounges across the globe.

To ensure premium service quality, DJI Circle will first be available starting in May by invitation only to customers in the United States and mainland China, starting at $4,699 (USD) for a 12-month period. To request an invitation for future opportunities to become a DJI Circle member, email [email protected].

 

[GMack]

Lots of promises for that sort of money!

Remember it is DJI though and they have had problems even with their Refresh program with time lines that drag out, need to call them multiple times, and with them furnishing refurb'd units like an Inspire 2 with the video license not in the refurb returned and the need to go through them again and wait for a response.

Then the "First to receive new DJI products." Like their first release isn't bug free and takes months to fix (Like their software!).

If they have no batteries or gear available, then what? Canon and Nikon Pro Services supplied replacement gear too - if they had it! If not, you were SOL.

Given it's DJI, I wouldn't hold my breath on this working as it should with their marketing promises.

 

[macoman]

This kind of service is not for simple folks... this is for big businesses, movie studios or any other enterprise that depends on the drones that DJI offer.