The nightmare began when I paid $1471 using PayPal for a phantom 4 setup. The next day the "mavic" was revealed. It fits my needs better so I did the online "chat." I explained that I wanted to cancel my order and was advised by them to just "refuse" the package and the money would be returned. If it only was that easy. 3 weeks have passed and they still have my money and can't re-order the mavic until I get the funds back. I've emailed, phoned, and online chatted with their reps. I was told to email customer service to which I replied that "I did." The rep then typed the same thing then closed the chat window. I have filed a complaint with PayPal and requested a refund but that is still gonna take 2 weeks. I went so far as to attempt a complaint with the "Attorney Generals Office" but DJI Technology in Burbank is represented by a third party defense in Los Angeles with conflicting addresses. DJI has no direct phone number to after sales customer service. It's unfortunate that such a perfect product is flawed by the worst customer service that does not appear to want to make communication easy.