I want to share my abysmal experience dealing with DJI product support. The community needs to be aware of how DJI stands behind the product they sell.
I purchased a Phantom 2 Vision+ June 2015. During the summer of 2015 I flew the drone at most 15 times. For various reasons I didn’t get a chance to use the P2 till late August this year. When I powered it up I noticed that I was not getting FPV on my mobile device. I diagnosed the problem to be failed WIFI module onboard the aircraft. I tried to source a replacement unit, there is none to be had. From various online posts I have read, the WIFI module on the P2 V+ fails frequently.
I contacted DJI support. After a few emails they sent me an RMA. I sent the drone to their repair facility in California. They confirmed that the WIFI module onboard the aircraft had failed. Even though the drone was no longer under warranty, based on the fact that the drone had extremely light usage and the frequent incidents of failure of the WIFI module I was expecting that DJI would complete the repair free of charge. Instead I was told that the repair will cost $154. After no more than 15 flights my drone required a $154 repair!! I authorized payment, the drone was sent back to me.
I was anxiously waiting for the drone to be returned. BTW, the repair took 3 weeks. I powered up the radio, then drone, the thing still doesn’t work!!! My mobile device connects to the range extender, the drone does not. I went through the process of binding the extender to the drone twice. No luck.
This experience has soured me on DJI. I have been following the introduction of the Mavic. The specs look very impressive. I was fully intending on making the Mavic my Christmas present this year. There is no way I am going to shell out over $1,500CDN given my experience with DJI product support.
Bottom line: caveat emptor!
I purchased a Phantom 2 Vision+ June 2015. During the summer of 2015 I flew the drone at most 15 times. For various reasons I didn’t get a chance to use the P2 till late August this year. When I powered it up I noticed that I was not getting FPV on my mobile device. I diagnosed the problem to be failed WIFI module onboard the aircraft. I tried to source a replacement unit, there is none to be had. From various online posts I have read, the WIFI module on the P2 V+ fails frequently.
I contacted DJI support. After a few emails they sent me an RMA. I sent the drone to their repair facility in California. They confirmed that the WIFI module onboard the aircraft had failed. Even though the drone was no longer under warranty, based on the fact that the drone had extremely light usage and the frequent incidents of failure of the WIFI module I was expecting that DJI would complete the repair free of charge. Instead I was told that the repair will cost $154. After no more than 15 flights my drone required a $154 repair!! I authorized payment, the drone was sent back to me.
I was anxiously waiting for the drone to be returned. BTW, the repair took 3 weeks. I powered up the radio, then drone, the thing still doesn’t work!!! My mobile device connects to the range extender, the drone does not. I went through the process of binding the extender to the drone twice. No luck.
This experience has soured me on DJI. I have been following the introduction of the Mavic. The specs look very impressive. I was fully intending on making the Mavic my Christmas present this year. There is no way I am going to shell out over $1,500CDN given my experience with DJI product support.
Bottom line: caveat emptor!